Privacy Policy

Effective Date: August 7, 2026

Welcome to Cocoa Flower (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from https://cocoaflower.ng (“Website”).

By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full name
Email address
Phone number
Billing address
Shipping address
Order history
Payment information (processed securely by our payment providers)

Automatically Collected Information

When you browse our Website, we may automatically collect:

IP address
Browser type
Device information
Pages visited
Date and time of your visit
Cookies and similar technologies

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our products and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Comply with legal obligations
Send promotional emails (only if you have opted in)

3. Payment Information

We do not store your full payment card details.

Payments are securely processed through trusted third-party payment providers. These providers handle your payment information according to their own privacy and security policies.

4. Cookies

Our Website uses cookies to:

Remember items in your shopping cart
Keep you logged in
Improve website performance
Analyze visitor traffic
Personalize your experience

You can disable cookies through your browser settings, although some features of the Website may not function properly.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

Payment processors
Shipping and courier companies
Website hosting providers
Analytics providers
Marketing service providers (where applicable)
Government authorities when required by law

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of transmission over the internet is completely secure.

7. Your Rights

Depending on applicable laws, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Withdraw consent for marketing communications
Request a copy of your personal data
Object to certain processing activities

To exercise these rights, please contact us using the information below.

8. Data Retention

We retain your personal information only for as long as necessary to:

Fulfill your orders
Meet legal and tax obligations
Resolve disputes
Enforce our agreements

9. Third-Party Services

Our Website may contain links to third-party websites or use third-party services such as payment gateways, shipping providers, analytics tools, or social media platforms.

We are not responsible for the privacy practices of these third parties.

10. Children’s Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated Effective Date.

We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Cocoa Flower

Website: https://cocoaflower.ng

Email: cocoaflower.ng@gmail.com